Yes, HughesNet truly sucks...lousy performance and far worse customer support... After a couple years of landline cable modem, we had Wild Blue for a couple years (it eventually became ViaSat) and then HughesNet for a couple years. After a month or so of HughesNet service, we couldn't get more than 5M down and HughesNet wouldn't make any effort to fix it...until after you actually cancelled their service. We have had ViaSat for several years and get 48M down, 5.5M up and 860ms latency...which other than the high latency, is quite good and enables streaming HD. Even VOIP works okay with this high latency, just not gaming.